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Frequently Asked Questions
1. Where is the nearest Yves Rocher store?
To look for the nearest store, please check on OUR STORES. Our beauty advisors are expecting you!
2. What are the opening hours of my store?
You can get the opening hours of your preferred store from OUR STORES and you may contact our beauty advisors for your visit. See you soon!
- Are your products organic?
Yves Rocher products contain as many natural ingredients as possible. For more than 20 years, we have been growing plants and flowers in our 55 hecatres of certified organic fields on our land in La Gacilly, France. These plants are a core ingredient in some of our products.
- Are your products vegan?
We are committed to offering a wide range of vegan products, and most of our products are actually vegan. The few ones that are not, contain beeswax, which is a secretion of honeybees.
- Are your products tested on animals?
Since 1989, Yves Rocher has decided to stop testing on animals and to pursue other methods in order to ensure the quality of their products. In general, the brand refuses any raw material of animal origin (with the exception of beeswax).
- What products can pregnant women use?
All the ingredients in our formulas have been assessed. However, we have not developed and tested our products specifically for pregnant women. Our no-rinse body care products (which is applied to large areas and remains on the skin) should be avoided during pregnancy. Our face care products, rinse-off products (shower gels and soaps) and our make-up products, there is no reason why you cannot use these while you are pregnant.
- How to get more information on the products and how to use them?
While browsing through the website, you will find all the necessary information to get to know our ranges and products better: textures, compositions, how-to-use tips, commitments, etc. If you have additional questions, you can go to the nearest store or contact the Customer Service; our advisors are happy to assist you!
- How to get the product composition?
While you are browsing through the description on the online product card, you will find the complete list of ingredients composing the product. The ingredients from natural origin are indicated in green.
- How to understand the products ingredients list?
The ingredients lists can quickly become hard to get… This is why we have written an Ingredient Glossary just for you! Botanical ingredient, preservative, emollient, colorant… We tell you everything about the ingredients that compose our products and their utility. Ingredients from natural origin are easily spotted, they are indicated in green.