Order may be returned once; returned items with no proper documentation and return slip will not be accepted. You may request for return within 15 days from delivered date.

  1. To process a return, customer must fill out the return / refund request form here before returning the item to us. Request details must include:
    • Order Number
    • Name
    • Contact number
    • Date Received
    • Reason for return
    • Photos as proof
  2. Once return request has been approved, an email with Return Slip will be sent to customer.
  3. The customer shall ship the item back to our return address.
  4. Item must be:
    • In original packaging
    • With attached priced tag, swing tag, and/or sewn-in tag
    • Unwashed
    • Unused
    • Non-altered
    • For Yves Rocher items, used small amount only
  5. Return Slip and Sales Invoice should be included in the package. We follow strictly no receipt, no exchange policy.
  6. Customer will shoulder the shipping cost unless the reason of the return falls under the following:
    • Defective, damaged (damaged boxes are not allowed for return, as all our products have proper packaging, unless stated. Damage on the box may happen during transit which is no longer controlled by VCI).
    • Wrong item delivered
    • Some parts are missing from the product
    • Missing promotional items (freebies)
    • Expired item
  7. All returns are subject for review by our team. We have the right to reject return request if it did not meet our set guidelines.

All refunds are conditional upon our acceptance of a valid product return. Change of mind is not an accepted reason for refund.

All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds may be via bank transfer into the individual’s bank account provided that complete and accurate bank account details are provided to us.

The processing of payment may take time and it is subject to the respective banks and/or payment providers’ internal processing timeline.